Yellow Venus Guarantees 100% Satisfaction for every product purchased at our online store OR your money back!
Our customers are our main priority and we will provide the best quality of products at amazing prices. There is no hassle. Our Customer Care is the best among other stores and will have Lowest Prices anywhere else.
Below is our detailed Customer Satisfaction Policy
1. Try the products we sell for 7 days.
We are so confident that if you are not completely happy with the products for any reason AND the products are in original condition (tags of items must be intact.), we will refund your money. No questions asked within 7 days of receipt.
You can return your order within 14 days of receipt. After 7 days of receipt if you decide to return the item(s), we will charge you 35% restocking fee. Please note that Sensual Mystique items cannot be returned for an exchange or refund. For exchange, there is no restocking fee.
Please note that shipping costs are not refundable under any circumstances.
2. Offering Reasonable prices on Great Products.
We offer reasonable prices on quality products. However, we will not match the lowest prices on the web by lowering the standards of our customer service.
3. Fast Shipping Guaranteed.
We will ship your orders within 1-2 days of your payment. Disadvantage of purchasing products online is not being able to get items right away. Unfortuntely, we cannot change the reality.
However, we will do our best to ship your orders as fast as we can.
4. Information about YellowVenus.
We will provide any information about our company with you upon request.
Yellow Venus wants our customers to feel very safe and be as open as possible. We want a safe and great online experience by being 100% transparent so you will know how we operate our company.
5. Fulfilling special requests
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Our customized service for you is our forte, and will fulfill anyspecial requests. For instance, we can gift wrap products purchased for your friends, family or special someone. For any reasonable requests you make, we will do them for you.
Yellow Venus wants to have a great relationship with our customers. We will go the extra mile to build your trust. We want you to have best shopping experience at our store.
If you have any questions, please call our toll free or email us.
Thank you for visiting Yellow Venus and enjoy shopping at Yellow Venus. |
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