Our Mission
Yellow Venus was founded on the principal of bringing women illustrious products at affordable prices. Our concept is to offer fashion and quality through our various selections of women's lingerie, underwear, fragrances, and more. Yellow Venus values our shoppers greatly and customer care is top priority next to our great product selections.
Yellow Venus bedroom products are sexy and fashionable with a taste of class. We also provide sizzling hot items for your intimate moments, leaving your special someone breathless.
Our Store Information
Our store is located at:
32-50 47th St. 3rd Floor
Astoria, NY 11103
United States
Toll Free: 1.888.669.7718
Outside US: 1.646.862.6481
Fax: 1.646.862.6468
E-Mail: support@yellowvenus.com
Our store hours:
Monday-Friday, 9 am-5 pm EST
Store Return Policy
Need to return something? Not a problem. Send back the item (except the items listed below) you don't love within 14 days of delivery. We will issue a refund of your purchase price, excluding your original shipping charge.
Accepted Items:
Yellow Venus will accept returns on any items in original packaging and condition. Yellow Venus must receive the merchandise within 14 days of delivery. Because our great values change frequently as we locate new and exciting deals for you, our 14-day return policy gives you time to return a purchase, while helping us to keep our merchandise assortment fresh and in season.
Items must be unopened, unused, unworn, unwashed, undamaged, and must be returned with their original packaging with the merchandise tag still intact. Any item with an altered, broken, or damaged merchandise tag will not be accepted. Also, Sensual Mystique items cannot be returned for an exchange or refund.
Return shipping is at your expense, using the carrier of your choice unless we ship defective or wrong products.
We will email you to confirm receipt of your return package. After we have received your return, inspected it, and approved it for a refund, we will credit the approved refund amount to the credit card, Paypal, or Google Checkout account originally used to place the order. Please allow one to two billing cycles for your credit to appear on your statement.
The Shipping Address:
Yellow Venus
32-50 47th St. 3rd Floor
Astoria, NY 11103
If your items are eligible for return, please send an email to our return department at support@yellowvenus.com.
Late Returns
We can accept returned merchandise for up to 14 days from the date of delivery. Unfortunately, items received after the 14-day return period cannot be accepted for a refund, and your package will be returned to you.
No Exchanges
Yellow Venus strives to offer you great merchandise up to 75% off. In order to do so, we may not always carry large quantities or every size. Therefore, we unfortunately cannot process exchanges.
Damaged or Defective Merchandise
If you believe a product was shipped in error from Yellow Venus, was damaged in transit or is defective, please contact Customer Service. ( support@yellowvenus.com) Please keep in mind that all returns must be made within 14 days of delivery. |
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